Kick Conflict To The Curb Agenda

Each week will focus on a theme of communicating through conflict

 Week 1:  The Importance of Be Direct with Respect®

  •   What is the definition of Be Direct with Respect®?
  •   Benefits of using Be Direct with Respect® language.
  •   How much time is wasted in your day from others interrupting you?
  •   How can you stop these interruptions to do the things you want and need to do?
  •   Giving and receiving positive feedback.
  •   How to build your self-esteem while using Be Direct with Respect®

 Week 2:  Make Your Conversations Safe

  •   Make conversations safe
  •   How to set boundaries

 Week 3:  Use Constructive Feedback to Get Necessary Results

  •   What mistakes have you made in the past while using constructive feedback?
  •   Why do others fear using constructive feedback?
  •   The importance of the GAP technique to give you control during tough conversations.
  •   Know your triggers and how to prevent yourself from overreacting to your triggers.
  •   4 tips for healthy communications

Week 4:  The Power Talk Formula

  •   The power talk formula

 Week 5:  Protect Yourself When Others Push Your Hot Buttons

  •   How to use verbal aikido – a self-defense technique to gain control during conflict.
  •   How to say NO.
  •   How to take risks to Be Direct with Respect®.
  •   Guidelines for asking what you want.

Week 6:  Your Final Project to Get Great Results + Action Plans

  •   How to ask for what you need.
  •   Build self-esteem.
  •   Use the final project planning aid
  •   Your next step to actualize your goals

 

Week 1: The Importance of Be Direct with Respect® at work and home

Week 2: Make Your Conversations Safe

Week 3:  Use Constructive Feedback to Get Necessary Results

Week 4:  The Power Talk Formula

Week 5:  Protect Yourself When Others Push Your Hot Buttons

Week 6:  Your Final Project to Get Great Results

Kick Conflict To The Curb Learning Objectives

Learner Objectives

Week 1

  •   Be able to clearly articulate respect and self-respect in your own words and explain what it means to you
  •   Learn how to minimize interruptions so you can focus on priority tasks by being direct with respect
  •   Respectfully question the goals of a project without sounding combative
  •   Gracefully give and receive feedback

Week 2

  •   Learn how to make conversations safe
  •   Discuss what boundaries need to be made

 Week 3

  •   Learn to comfortably provide constructive feedback to peers and to those you manage
  •   Thoughtfully accept constructive feedback and suspend defensive reaction even when it is not delivered in the way you would prefer to receive it
  •   Speak up when an issue is important to you
  •   Discover the GAP technique to gain control
  •   Understand what triggers set you off and how to control them

 Week 4

  •   Understand the guidelines for accepting constructive feedback
  •   Learn 5 mistakes people make when communicating
  •   Discover what to do when others get defensive
  •   Practice the power talk formula

 Week 5

  •   Master verbal aikido and understand the key concepts behind it
  •   Regularly practice empathy and put yourself in the other person’s shoes
  •   Be accountable when things go wrong and avoid the need to explain or defend yourself
  •   Take risks and be confident when speaking up
  •   Learn how to respectfully say NO

 Week 6

  •   Leverage a speaking style and words that communicate strength, inclusion, and acceptance
  •   Avoid unnecessarily softening a message and stay on track
  •   Learn the TACT (Tell/Affect/Change/Trade Off) technique
  •   Prepare for the final project