Kick Conflict To The Curb Agenda
Each week will focus on a theme of communicating through conflict
Week 1: The Importance of Be Direct with Respect®
- What is the definition of Be Direct with Respect®?
- Benefits of using Be Direct with Respect® language.
- How much time is wasted in your day from others interrupting you?
- How can you stop these interruptions to do the things you want and need to do?
- Giving and receiving positive feedback.
- How to build your self-esteem while using Be Direct with Respect®
Week 2: Make Your Conversations Safe
- Make conversations safe
- How to set boundaries
Week 3: Use Constructive Feedback to Get Necessary Results
- What mistakes have you made in the past while using constructive feedback?
- Why do others fear using constructive feedback?
- The importance of the GAP technique to give you control during tough conversations.
- Know your triggers and how to prevent yourself from overreacting to your triggers.
- 4 tips for healthy communications
Week 4: The Power Talk Formula
- The power talk formula
Week 5: Protect Yourself When Others Push Your Hot Buttons
- How to use verbal aikido – a self-defense technique to gain control during conflict.
- How to say NO.
- How to take risks to Be Direct with Respect®.
- Guidelines for asking what you want.
Week 6: Your Final Project to Get Great Results + Action Plans
- How to ask for what you need.
- Build self-esteem.
- Use the final project planning aid
- Your next step to actualize your goals
Week 1: The Importance of Be Direct with Respect® at work and home
Week 2: Make Your Conversations Safe
Week 3: Use Constructive Feedback to Get Necessary Results
Week 4: The Power Talk Formula
Week 5: Protect Yourself When Others Push Your Hot Buttons
Week 6: Your Final Project to Get Great Results
Kick Conflict To The Curb Learning Objectives
Learner Objectives
Week 1
- Be able to clearly articulate respect and self-respect in your own words and explain what it means to you
- Learn how to minimize interruptions so you can focus on priority tasks by being direct with respect
- Respectfully question the goals of a project without sounding combative
- Gracefully give and receive feedback
Week 2
- Learn how to make conversations safe
- Discuss what boundaries need to be made
Week 3
- Learn to comfortably provide constructive feedback to peers and to those you manage
- Thoughtfully accept constructive feedback and suspend defensive reaction even when it is not delivered in the way you would prefer to receive it
- Speak up when an issue is important to you
- Discover the GAP technique to gain control
- Understand what triggers set you off and how to control them
Week 4
- Understand the guidelines for accepting constructive feedback
- Learn 5 mistakes people make when communicating
- Discover what to do when others get defensive
- Practice the power talk formula
Week 5
- Master verbal aikido and understand the key concepts behind it
- Regularly practice empathy and put yourself in the other person’s shoes
- Be accountable when things go wrong and avoid the need to explain or defend yourself
- Take risks and be confident when speaking up
- Learn how to respectfully say NO
Week 6
- Leverage a speaking style and words that communicate strength, inclusion, and acceptance
- Avoid unnecessarily softening a message and stay on track
- Learn the TACT (Tell/Affect/Change/Trade Off) technique
- Prepare for the final project
